OUR STAFF

We are a team of professionals with years of
training, experience and skill,
meeting the highet standards of patient surgical care.

Dr. Redford has chosen only knowledgeable,
qualified and caring staff.

~ OUR PROMISE ~

Dr. Redford and our Staff are dedicated to:

  • Listening to our patients, taking the time to care.
  • Kindly answering your questions, beginning with your first call.
  • Providing considerate fee options for the treatment you need.
  • Remembering most patients are apprehensive about oral surgery.
  • Ensuring a compassionate, safe and professional environment.
  • Focusing on every patient having a comfortable experience.
  • Being vigilant with infection control through sterilization and cross-contamination prevention.
  • Ensuring the highest standards and excellent performance at all levels.


~ Please scroll down to learn more  ~

Oral and maxillofacial surgery is a unique dental specialty requiring four or more years of surgery and anesthesia training beyond general dentistry.
Oral surgery training focuses primarily on surgery inside the mouth such as the removal of decayed and impacted teeth, placement of dental implants, biopsies and removal of cysts and tumors of the mouth and jaws.
Maxillofacial surgery refers to surgery of the face and jaws. An oral and maxillofacial surgeon (OMS) has been trained to diagnose, treat and surgically correct diseases, injuries and deformities of the jaws, face and related structures as well as being fully trained to administer all types of anesthesia. An OMS resident also trains alongside medical residents in the medical rotations such as head and neck surgery, trauma, cardiology and neurosurgery. Once entering this specialty, oral surgeons do not provide general dentistry services such as cleanings, fillings or dentures.


OUR SURGICAL STAFF

Dr. Redford has performed thousands of surgeries to include facial reconstruction of deformities and trauma, TMJ surgical repair, implants and minor oral surgery such as biopsies, tooth extractions and removal of impacted wisdom teeth. His years of specialty training and many years of experience provide the highest level of surgical expertise.

Dr. Redford has recently limited his practice to oral surgery and in-office procedures. Oral surgeons are specialists who perform only oral surgery procedures which provides the finest, most experienced and skilled care in oral surgery. Dr. Redford holds a conservative approach to oral surgery and believes that conservative care leads to the best surgical results and minimal recovery time.

Dr. Redford graduated from the University of Tennessee and received his DDS degree from the Dental School at the University of Tennessee Health Science Center in Memphis. He was accepted into the prestigious Oral and Maxillofacial Surgery residency at the University of Texas Medical School where he completed a year of internship in anesthesia in addition to his hospital-based oral and maxillofacial surgical residency.

Dr. Redford is a member of the American Association of Oral and Maxillofacial Surgery, the American Dental Association, the Tennessee Dental Association and the First District Dental Society and maintains certification in Advanced Cardiac Life Support (ACLS).

Our surgical assistants are carefully chosen, trained and experienced professionals. They are registered assistants with many years of dedicated service with Dr. Redford. 

We maintain mandatory training and emergency preparedness drills for our surgical team members as well as ongoing team member meeting reviews. All of our surgical staff hold current Cardiopulmonary Resuscitation (CPR) certification and receive annual HIPPA and OSHA training.

HIGHEST STANDARDS - UNCOMPROMISING SAFETY

The highest standards and protocols for patient safety and well-being
carry through from sterilization to anesthesia to surgical procedures.

 

We vigilantly adhere to or exceed the high standards of the:

  • American Association of Oral and Maxillofacial Surgeons - AAOMS
  • American Dental and Medical Associations - ADA and AMA
  • Federal regulations for private healthcare information - HIPAA
  • Occupational Safety and Health Administration - OSHA
  • Center for Disease Control - CDC
  • Organization for Safety and Asepsis Procedures - OSAP
  • Highlands Wellmont Health Network - HWHN
  • and all regulatory organizations governing an oral surgery practice.



OUR ADMINISTRATIVE STAFF

Our administrative staff is a highly-skilled team of patient care professionals. Our team is well-informed, well-trained and with years of experience dedicated to helping each patient feel welcome, informed and at ease. We are ready to help in any way possible.

RECEPTION
Our reception staff welcomes you, and we are ready to answer any and all questions or concerns you may have about oral surgery and your personal situation. We will work with your schedule and your needs to make your appointment time as convenient as possible. We know most patients are uneasy about having oral surgery, and we are here to help you feel comfortable and reassured.

INSURANCE COORDINATION
We participate with every insurance plan in our region and will take the time to call and confirm your benefits so there are no unexpected denials. If a pre-determination/pre-approval is required or wanted, we will file that request the same day and monitor it for timely processing. We are careful to confirm your out-of-pocket costs such as deductibles and co-pays so you do not pay any more than is necessary. Should your insurance pay less than quoted or deny your claim, we are your advocate and will pursue correct payment for you as long as it takes.

MEDICAL COORDINATOR
When a patient has significant medical problems, special coordination with the patient’s physician is necessary. Every effort is made to obtain all needed information so that our patient’s safety is never compromised.

 



We encourage you to call and allow us to answer all your questions or you may contact us here if you prefer!

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